This study aims to investigate the cultural heritage as a strengthening factor in the social media engagement. The research is based on a content analysis conducted on 3200 posts published on Facebook by a sample of 64 medium-size and large companies registered in the “Register of Long-lived Firms” of Italian Chamber of Commerce. The Register involves firms with uninterrupted activity in the same business industry for at least 100 years. The calculation of the indices of likeability and shareability and a multiple regression model have made it possible to measure the effectiveness of posts in increasing social media engagement and verifying which dimensions are most used by the sample companies.

When consumer loves heritage. The role of cultural heritage in social media engagement

Vittoria Marino
;
Luigi Grasso
2022

Abstract

This study aims to investigate the cultural heritage as a strengthening factor in the social media engagement. The research is based on a content analysis conducted on 3200 posts published on Facebook by a sample of 64 medium-size and large companies registered in the “Register of Long-lived Firms” of Italian Chamber of Commerce. The Register involves firms with uninterrupted activity in the same business industry for at least 100 years. The calculation of the indices of likeability and shareability and a multiple regression model have made it possible to measure the effectiveness of posts in increasing social media engagement and verifying which dimensions are most used by the sample companies.
cultural heritage; social media engagement; consumer engagement; content analysis; social media; long-lived firms.
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/20.500.12070/54757
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