In the last years, the growing adoption of cloud-based multi-tiers systems has strongly increased the levels of resource sharing among companies, improving the enterprise efficiency, thanks to a refined business dynamism and a rapid decrease in costs. However, in spite of their advantages, this new business model highlights the emergence of new computational approaches aimed at the distribution and the optimization of resources sharing along so-called multi-tenants system, i.e., cloud-based architecture where a single instance of software runs on a single server and serves multiple companies (tenants). This paper faces this challenging gap by proposing an auto-scaling cloud computing multi-tenancy architecture where process mining and fuzzy-based load-balancing systems synergistically interact to provide an improved and optimized resource management distribution. A case study is carried out to show the proposed architecture in operation.
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