In global markets, firms should be connected to a plurality of external actors to acquire knowledge for sustainable competitive advantage. Over the last decade, knowledge management scholars have highlighted the opportunity to acquire a wide spectrum of knowledge from clients, not limited to their characteristics and preferences. This opportunity is particularly evident, considering small software firms operating on commission, due to their interaction with clients; at the same time, it represents a challenge for small companies, because the knowledge acquired from clients is usually context-specific and can become an opportunity.
Client knowledge opportunities. The case of a small software firm
MIGLIACCIO M;
2013-01-01
Abstract
In global markets, firms should be connected to a plurality of external actors to acquire knowledge for sustainable competitive advantage. Over the last decade, knowledge management scholars have highlighted the opportunity to acquire a wide spectrum of knowledge from clients, not limited to their characteristics and preferences. This opportunity is particularly evident, considering small software firms operating on commission, due to their interaction with clients; at the same time, it represents a challenge for small companies, because the knowledge acquired from clients is usually context-specific and can become an opportunity.File in questo prodotto:
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