Applying a framework for the improvement of software process maturity

This article presents the results and lessons learned in the application of the Framework for the Modellingand Measurement of Software Processes (FMESP) in a software company dedicated to the developmentand maintenance of software for information systems. The aim of FMESP is to provide companies with aconceptual and technological framework for the management of their process models and measurementmodels in an integrated way. Modelling and measurement are two key factors to promote continuousprocess improvement. As a result, important benefits were obtained. The company improved the maturityof its processes which allowed it to obtain the ISO 9000 certification. From a research point of view,Action-Research was successfully applied and as a result the framework was improved and importantfeedback was obtained, bringing to light new important issues which will be tacked in futurework.