CINECA IRIS Institutional Research Information System
IRIS è la soluzione IT che facilita la raccolta e la gestione dei dati relativi alle attività e ai prodotti della ricerca. Fornisce a ricercatori, amministratori e valutatori gli strumenti per monitorare i risultati della ricerca, aumentarne la visibilità e allocare in modo efficace le risorse disponibili.
EnglishThis case study presents the results from a pilot project aimed at introducing workflow management technologies and a Web-based software tool in a large software enterprise. In particular, we analyzed and modeled the workflows and documents at the site of the ordinary maintenance process and implemented a prototype for the management of the process using a commercial-Web-based workflow management system. This paper reports on the experience gained from a 10-month project, which included the experimental use at a single site of the workflow prototype for 4 months in an industrial setting involving more than 800 maintenance service requests on a large software system. Copyright © 2002 John Wiley & Sons, Ltd.
| Titolo: | Automating the Management of Software Maintenance Workflows in a Large Software Enterprise: A Case Study |
| Autori interni: | |
| Data di pubblicazione: | 2002 |
| Rivista: | |
| Handle: | http://hdl.handle.net/20.500.12070/1941 |
| Appare nelle tipologie: | 1.1 Articolo in rivista |
File in questo prodotto:
http://hdl.handle.net/20.500.12070/1941
Copyright © 2020