The present paper aims to propose an integrated framework, based on two levels, able to characterize collaborative relation between two or more partners in a Supply Chain, evaluating the related performances. In the first level, related to the context point of view, the most common parameters, identified from a literature review, characterizing a relation have been used to built an integrated analysis framework. The second level is related to the performance side and has been realized through two main attributes: the perceived satisfaction of the relation and its perceived effectiveness. The implementation of the approach has been realized through a survey of different companies, useful to propose a first analysis on how the characteristics of a relation impact on its performance. As an operative tool of the proposed approach a new dashboard is proposed, which allows to follow all the attributes characterizing utmost each relation type, as well as the sensitivity of the perceived performance for each attribute.
|Titolo:||B2B relationship management: a framework to explore the impact of collaboration|
|Data di pubblicazione:||2010|
|Appare nelle tipologie:||1.1 Articolo in rivista|