Free Open Source Software (FlOSS) for Customer relationship management (CRM) represents a great opportunity for small and medium enterprises as they can significantly impact their competitiveness. These software solutions can be adopted with success, whatever the size, and offer customized solutions for clients, even with few people working of it. This paper presents an analysis of the quality of CRM FlOSS systems using a predefined quality model. The analysis focuses on the main relevant aspect of both open source domain and application domain proposing a trade off assessment among these
Applying EFFORT for evaluating CRM open source systems
Aversano L;Tortorella M
2011-01-01
Abstract
Free Open Source Software (FlOSS) for Customer relationship management (CRM) represents a great opportunity for small and medium enterprises as they can significantly impact their competitiveness. These software solutions can be adopted with success, whatever the size, and offer customized solutions for clients, even with few people working of it. This paper presents an analysis of the quality of CRM FlOSS systems using a predefined quality model. The analysis focuses on the main relevant aspect of both open source domain and application domain proposing a trade off assessment among theseFile in questo prodotto:
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