Many models have been proposed for the customer satisfaction evaluation, based on the gap between customer’s expectations for excellence and their perceptions of actual service delivered. Aims of this paper is to face the mentioned problems as well as to suggest, in the student satisfaction evaluation, suitable approaches which take into account external information an the individual weights for the service features.

Misura della Soddisfazione nella Formazione con Tecniche Statistiche Multidimensionali

AMENTA P;
2001

Abstract

Many models have been proposed for the customer satisfaction evaluation, based on the gap between customer’s expectations for excellence and their perceptions of actual service delivered. Aims of this paper is to face the mentioned problems as well as to suggest, in the student satisfaction evaluation, suitable approaches which take into account external information an the individual weights for the service features.
Student satisfaction; Analisi multidimensionale dei dati; Analisi della Co-Inerzia; Logcontrast PLS; Analisi non lineare dei dati
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/20.500.12070/11427
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