Investigating the impact of social sustainability within maintenance operations. An action research in heavy industry

The purpose of this paper is primarily to focus on labor in maintenance areas, addressing human rights issues, labor standards and safety standards. The main issue is to investigate how these factors are considered to drive the prioritization of maintenance interventions within maintenance plans. In particular, a method for criticality analysis of production equipment is proposed considering specific labor issues like age and gender, which can be useful to steer maintenance plans toward a more social perspective. Design/methodology/approach-The authors focus on the two main social issues of SA 8000 norms, age and gender, exploring how these issues may drive the selection of maintenance policies and the relative maintenance plans. The research is conducted through fuzzy analytical hierarchy process (AHP) implemented within a failure mode effects analysis (FMEA). Findings-The research is conducted through fuzzy AHP implemented within a FMEA. Themaintenance plans resulting from the FMEA driven by social issues are evaluated by a benchmark of three different scenarios. The results obtained allowed the firmto evaluate maintenance plans, considering the impact on workers' health and safety, the environment, social issues like gender and age. Research limitations/implications-One of the main limitation of this research is that it should also encompass maintenance costs under social and safety perspective. The method developed should be extended by further study of maintenance planning decisions subject to budget constraints. Moreover, it would be worth evaluating the effect of adoptingmore proactive maintenance policies aimed at improving plant maintainability in view of what emerged during the test case in the presence of an aged workforce and the subsequent need to prevent and/or protect people from hidden risks. Practical implications-With reference to the results obtained from the two models of this scenario, the authors observed an increase of equipment criticality, from B class to the A class, and similarly from C class to B class. No equipment has reduced its criticality. This depends on the particular context and the relative weights of drivers indicated in its AHP matrixes. Social implications-The paper addressed the main social implication as well as other social issues represented by age and gender factors, which are normally neglected. The Action Research (AR) proved the effects resulted from considering either gender factor or gender and age factors at the same time for maintenance policy selection. All in all, an increase of criticality is evident even if "people" is a driver with less importance than "environment" and "structures." Originality/value-The present work focussed on a new definition of a criticality ranking model to assign a maintenance policy to each component based on workers' know-how and on their status. The approach is conceived by the application of a fuzzy logic structure and AHP to overcome uncertainties, which can rise during a decision process when there is a need to evaluate many criteria, ranging from economic to environmental and social dimensions.