The alignment degree existing between a business process and the supporting software systems strongly affect the performance of a business process execution. Methods are needed for messuring the alignment and keeping a business process aligned with a supporting software system even when one of the two evolves. Actually, any modification performed in the business process activities and/or supporting software system, may impact the process activities and/or software system component and, therefore, cause misalignment. This paper proposes a framework including a set of metrics codifying the alignment concept with the aim of measuring it and detecting misalignment if it occurs. The application of the framework is shown through an example. © 2009 Springer-Verlag

A framework for measuring the alignment between business processes and software systems

Aversano L;Tortorella M.
2009-01-01

Abstract

The alignment degree existing between a business process and the supporting software systems strongly affect the performance of a business process execution. Methods are needed for messuring the alignment and keeping a business process aligned with a supporting software system even when one of the two evolves. Actually, any modification performed in the business process activities and/or supporting software system, may impact the process activities and/or software system component and, therefore, cause misalignment. This paper proposes a framework including a set of metrics codifying the alignment concept with the aim of measuring it and detecting misalignment if it occurs. The application of the framework is shown through an example. © 2009 Springer-Verlag
2009
3642106188
File in questo prodotto:
Non ci sono file associati a questo prodotto.

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/20.500.12070/11459
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus 1
  • ???jsp.display-item.citation.isi??? ND
social impact